You are asking how I liked the Entrada pre-shipment video. Well, I can’t believe that something like this exists in this day and age. Conti Guitars, without any doubt, has the best customer service in the world. Not only that, you guys do it in STYLE! Mr. Conti is a business man and a gentleman (besides being a great musician). My wife was watching the video – she was absolutely floored. All she was saying: “How can they do that? That is unbelievable. I have never seen anything like it…” GREAT WORK!