To Ann at RobertConti.com:I received this order on Wednesday. I wanted to thank you for the Ticket To Improv DVD you threw in at no charge. Your service and customer care is just incredible! And of course, the material itself is just fabulous, but everyone knows that. 🙂 Between the great service and high quality content, doing business with you is a real pleasure!Warmest Regards,Dave Gallucci